FAQ

FAQ

Common Questions and Misconceptions

(Q) What Kind of Printer do I use?
    (A) I use an Elegoo Mars 3. It's an MSLA Printer.

(Q) What kind of 3D Modeling Software do I Use
    (A) I use Zbrush, I am self-taught and far from a professional. Always try to improve my craft with every model

(Q) Do I Sell my files?
    (A) No, maybe in the future but not anytime soon. 

(Q) Are you a Company?
    (A) As flattering as this question is, no. Im just a one-man shop with a passion for toys and giving people the ability to be creative!

(Q) Are my orders painted/ completed figures?
    (A) No, orders are not painted and will require a base MCX fig. These can be found in stores, or on Mattel's website.

(Q) Can orders be refunded after being purchased? 
    (A) No, once an order is placed the payment is final. My website keeps an active log of my inventory. Refunding the order will disrupt my inventory stock numbers, causing issues on my end. If you need me to delay your order due to being out of town or other reasons. Please shoot me an email and I can happily help. 

Damaged During Shipping?

Bad things happen to the best of us. If an item has been damaged or broken, please reach out to me on Instagram or by email. All are listed below the FAQ. If YOU broke an item, I'm not liable to ship you a new part. 

First I will need your tracking number/ item number. You will have received both of these via the email you provided me when checking out
Second  I will also need well-lit photos of the item(s) and packaging

International orders can't be refunded if lost unless said customer paid for expedited shipping. I use the cheapest option on USPS, which doesn't have insurance protection. This is a risk you will have to consider happening if an order is lost internationally.

Shipping Times
Items can take between 1-2 weeks to be manufactured and dropped off at the post office. (Depending on order volume)  Once the shipping provider has the package it normally takes 3-5 Business days to be shipped Domestically, Internationally can take 2-5+ weeks.   ( during holidays seasons, time may vary )
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Contact information,

Email: Ls3dcustoms@gmail.com 

Instagram: @LS3D_Printing